Shipping policy
🚚 Shipping Policy – PUROPATHY Ayurveda
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Thank you for shopping with PUROPATHY Ayurveda.
Below is our complete Shipping Policy for smooth and transparent delivery.
🔹 1. Order Processing Time
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All orders are processed and shipped within 1–2 business days.
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Orders placed on Sundays or public holidays are processed the next working day.
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Prepaid orders are given priority dispatch.
🔹 2. Shipping Charges (India Only)
Prepaid Shipping
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₹0 – ₹499 → ₹49
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₹500 – ₹999 → ₹29
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₹1000+ → FREE SHIPPING
Cash on Delivery (COD)
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COD Fee → ₹40 extra
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Available in most major pin codes
Express Shipping (Optional)
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Charge → ₹120
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Delivery Time → 2–4 working days
🔹 3. Delivery Timeframes
Delivery time depends on your location:
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Metro Cities: 3–5 working days
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Tier 2 & Tier 3 Cities: 4–7 working days
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Remote & Village Areas: 6–10 working days
These timelines may vary due to weather, festivals, or courier load.
🔹 4. Order Tracking
Once your order is shipped, you will receive:
✔ SMS / Email with Tracking Link
✔ Courier partner details
✔ Estimated delivery date
You can track your order anytime using the provided link.
🔹 5. Wrong Address or Non-Delivery
If the address provided is incorrect or the customer is unreachable:
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The order may be returned to us by the courier
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Re-shipping charges will apply
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Refunds for such cases are not applicable
🔹 6. International Shipping (Optional)
If you offer international shipping:
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Flat Rate: ₹1200
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Delivery Time: 7–14 business days
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Customs duties/taxes must be paid by the customer
(If you do NOT want international shipping, I can remove this section.)
🔹 7. Damaged / Leaking Products
If you receive a damaged or leaking product:
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Report within 48 hours of delivery
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Email/WhatsApp with photo or video proof
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FREE replacement or refund will be provided as per policy
🔹 8. Contact Us for Shipping Support
For any shipping-related queries:
📧 support@puropathy.in
📞 +91 9761666061
